Please make cheques payable to Rider and Rider Ltd with your name and address on the back of the cheque and complete the order form which can be printed from the website and send to: Rider and Rider, PO Box 214, London, E9 7EP, United Kingdom.

We can make barbells and bars shorter but not longer and the labour and postage will be charged if alterations are requested.

You can order any size you like when purchasing our unique Platinumbodyjewellery products from any of our showcases. If you know you are an in-between size (i.e. 9mm) please specify by fax or e-mail as we can size the bars to your exact size requirement. If you are unsure about the size you need, it is best you ask your piercer.

Goods will be sent by "Special Delivery Post" in the UK and for your security will only be sent to the cardholder or cheque payer's address where it will be signed for on receipt. For customers outside the UK, items will be despatched by Federal Express Courier.

If you have any reason to believe your package may be lost or damaged in transit, please contact us immediately

If you receive a parcel with shortages or faulty goods, please notify us within 30 days from the date of delivery of your order and you will be issued with a returns reference number. We will need to know any relevant information (i.e. date of order, invoice number, customer number etc.)

Faulty or damaged goods should be returned in a padded envelope or box. Enclose a note, detailing the reason for the return and quote your returns reference number. Any jewellery should be returned cleaned and sterilized and placed in a plastic bag. Platinumbodyjewellery will not be held liable for any returns to Platinumbodyjewellery which are lost or damaged in transit, so please use "Special Delivery Post" so that the package is fully traceable and insured

WHEN YOU RECEIVE YOUR JEWELLERY OPENING THE BAG COMPLETES SALE

All products are delivered in a sterilised, security sealed, tamper proof, transparent packet for viewing. Once you are satisfied, the packet can be opened and the jewellery becomes yours.

Wording on the tamper proof bag:-"Breaking seal completes sale."

PLEASE BE VERY CAREFUL AND ENSURE YOU PLACE YOUR ORDER CORRECTLY.

You may cancel your order by sending us a letter, fax or e-mail cancellation at any time up to and including the seventh day (excluding Saturdays, Sundays and public holidays) after the day on which you receive your purchase.

PLEASE NOTE, IN THE INTERESTS OF HYGIENE THE GOODS HAVE TO BE RETURNED IN THEIR ORIGINAL STERILE TAMPER PROOF BAG UNOPENED; IF IT HAS BEEN OPENED OR TAMPERED WITH THEN THE SALE IS COMPLETED AND NO REFUND WILL BE GIVEN. This does not affect your statutory rights as a consumer.

• All prices shown on the web pages are exclusive of VAT (Value Added Tax). Full prices including VAT and postage are shown in the final secure payment section of the web site. VAT must be paid by all customers from UK and the European Union.

• Prices are subject to change without prior notice

• All dimensions and measurements given in our literature and website are approximate and we reserve the right to alter designs, specifications or discontinue items without prior notice.

• Platinumbodyjewellery does not offer credit facilities. All orders must be prepaid.

• We will notify, where possible, of any items out of stock or discontinued.

• In the event of items discontinued, not in stock or any overpayment we will credit you by your original payment method.

• Any typographical, clerical or other error or omission in any sales literature, quotation, price list, invoice or any other document issued by Platinumbodyjewellery shall be subject to correction without any liability on the part of Platinumbodyjewellery.

• Customers are responsible for all customs, import and state taxes that may be liable outside the European Union.

• PLATINUMBODYJEWELLERY decline any and all responsibility from any injury arising from any misuse of any product. If you have any doubt about the performance of an item do not purchase.

• All terms and conditions and other agreements entered into with Platinumbodyjewellery are under English Law.

• PLATINUMBODYJEWELLERY is a brand name of Rider and Rider, P.O.Box 214, London E9 7EP, United Kingdom. Member of British Jewellers Association and have specialised in platinum jewellery for 15 years.